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FAQ

AIS Sports FAQ: Get Sweating, Not Stressed!

Here at AIS Sports, we're all about empowering your fitness journey with high-quality activewear and a hassle-free experience. But sometimes, questions pop up! Don't worry, we've got you covered. Check out our FAQ section to find answers in a flash:

  • Q: What is your return and exchange policy?
    A: We want you to love your AIS Sports gear! If for any reason you're not completely satisfied, we offer hassle-free returns or exchanges within 14 days of receiving your order. Just contact our friendly customer service team, and they'll walk you through the process.
  • Q: Do I have to pay for return shipping?
    A: Not within the UK! For orders within the UK, we'll provide you with a free return shipping label, making the process even easier.
  • Q: I ordered the wrong size. Can I exchange it?
    A: Absolutely! Exchanges are a breeze. Just let us know what size you'd like to swap for, and we'll send you a pre-paid return label (within the UK) to send back your original item.
  • Q: What payment methods do you accept?
    A: We offer a variety of secure payment options for your convenience, including all major credit cards, debit cards, Apple Pay, Google Pay and others.
  • Q: Is it safe to shop online with AIS Sports?
    A: Your security is our priority! We use industry-standard security measures to protect your personal information and ensure a safe and secure shopping experience.
  • Q: How do I know which size to order?
    A: We want you to feel confident and comfortable in your activewear! Each product page has a detailed size chart to help you find the perfect fit. Still unsure? No problem! Our customer service team is happy to answer your sizing questions.
  • Q: What materials do you use in your activewear?
    A: We use high-quality, performance-driven fabrics that move with you, wick away moisture, and keep you feeling cool and comfortable during your workouts. Specific details about the materials used can be found on each product page.
  • Q: Do you offer a variety of styles for different activities?
    A: You bet! We have a wide range of activewear styles to suit your needs, whether you're hitting the gym, mastering yoga poses, pounding the pavement, or anything in between. Explore our collections to find the perfect pieces for your workouts!
  • Are my purchases protected when I shop at AIS?
    Yes, all purchases made at AIS are protected. We take customer satisfaction seriously and want you to feel confident when shopping with us. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.
  • What payment methods does AIS Sports accept?
    AIS Sports accepts various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Google Pay, and Apple Pay. We make sure that our payment gateway is secure and reliable so that our customers can have a smooth and hassle-free checkout experience. If you encounter any issues with payment, please feel free to contact our customer support team for assistance.
  • What makes Ais Sports different from other online sports apparel stores?
    At AIS Sports, we prioritize customer satisfaction above all else. We offer high-quality sports apparel at low prices, ensuring that you get the best value for your money. Our hassle-free shopping experience makes it easy for you to find and purchase the gear you need, while our customer service team is always available to help with any questions or concerns you may have. With AIS Sports, you can shop with confidence knowing that we are dedicated to providing you with the best possible experience.
  • How did AIS start?
    We are passionate about everything sports. We understand the importance of quality sports apparel and gear, and we believe that everyone should have access to affordable and high-quality sports apparel. We had enough of shops and brands overpricing everything and the cheap stuff was always something that you wouldn't want to use, so we said we can do better. That's why we offer a wide range of sports apparel and gear at competitive prices without compromising on quality. We also offer free shipping on all UK orders, and our customer service team is always available to answer any questions or concerns you may have. Shop with us today and experience the AIS difference.
  • Q: Do you offer free shipping?
    A: Absolutely! We offer free standard shipping within the UK on all orders. Sit back, relax, and focus on getting ready to crush your next workout! Your activewear will arrive safely within 5-10 working days.
  • Q: Where can I track my order?
    A: You'll be a tracking pro in no time! Once your order ships, you'll receive an email with tracking information. Follow your activewear's journey every step of the way.
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