Shipping & Returns
Shipping Policy
Effortless Delivery to Fuel Your Fitness:
At AIS Sports, we believe getting your activewear shouldn't slow you down. That's why we're thrilled to offer free standard shipping on all orders within the UK. Focus on crushing your next workout while we take care of getting you the gear you need.
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Reliable Delivery Partners:
We partner with the most trusted carriers in the UK, such as Royal Mail, EVRi, Fedex, and others, to ensure your order arrives securely. You'll receive tracking information with your shipment, allowing you to follow its journey every step of the way.
We could offer next-day delivery, but why? Here at AIS Sports, we believe delayed gratification can be a beautiful thing. Your order will arrive safely within 5-7 working days, giving you time to perfect your workout playlist (or finally tackle that sock drawer). Besides, isn't the anticipation half the fun? Plus, you get to keep all that extra cash in your pocket for that protein shake you've been eyeing. Win-win!
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Questions? We're Here to Help!
If you have any questions about our shipping methods, estimated delivery times, or tracking information, please don't hesitate to contact our friendly customer service team through email or live chat. We're always happy to assist you!
Return & Exchange Policy
Simple & Convenient Returns:
Our return process is designed to be quick and easy. Simply contact our customer service team and they'll provide you with a free return shipping label for orders within the UK. Once we receive your returned item in its original condition with tags attached, we'll process your request promptly.
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Exchange for the Perfect Fit:
Didn't land on the perfect size or style? No problem! Exchanges are a breeze. Just let our customer service team know what size or item you'd like to swap for, and we'll handle the rest. We'll even send you a pre-paid return label for your original item (within the UK).
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Exceptions & Additional Information:
Please note that some exclusions may apply to our return and exchange policy. For detailed information regarding any exceptions or specific product return guidelines, please visit our dedicated contact customer service.
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We strive to provide a seamless return and exchange experience, allowing you to focus on what matters most – achieving your fitness goals!